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Adecco Group - Network Operations Manager, Global Network Operations

Vacature details

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location-tag 38700

Overview

Function

IT

Location

NAM, LATAM

Manager Name

Network Operations Manager, Global Network Operations

Mission

The NAM/LATAM Team Leader is responsible for leading and developing a team of worldwide specialists performing Tier 3 support in an 8x5 environment with occasional weekend on-call support. This position is accountable to lead the Operations team of NAM/LATAM within Global Network Operations. This role will be expected to participate and/or lead in the resolution of high-severity outages.

Responsibilities

•      Oversee day-to-day Global Network Operations, escalations, ticketing, and communications

•      Coordination of the third parties, and local resources (Service providers, On-site technicians, Local Network Engineers)

•      Problem, Change, and Capacity Management.

•      Schedule and direct activities to resolve issues related to Adecco Global Network infrastructure.

•      Lead interaction with external partners and service providers

•      Ensure that the Service Level Agreements agreed with the providers are respected.

•      Continuously improve and develop systems to proactively monitor the platforms. Identify, evaluate and recommend required Global Network Operations toolsets.

•      Support Changes to the production platform while following all required change procedures.

•      Oversee Approvals of Global Network Operations production Changes for adherence against agreed policy and best practices

•      Build workflows and procedures for the team based on an industry standard framework (ITILv3)

•      Participation in Projects

•      Demonstrates expertise in Networking and Security (Switch, Router, Firewall, Load balancer, Proxy, and Monitoring Tools)

•      Demonstrates analytical thinking with very good problem-solving skills

•      Hires, trains, mentors and develops Solution Specialists

•      Lead monthly operation reviews with service providers

•      Generate key reports for management including but not limited to: system availability, service level agreements, ticket resolution and customer issues.

•      Participate in process development with partners and Service Provider

Work Experience

§ Minimum of five years’ experience in a Global Network Operations is required.

§ Strong overall IT work experience is required.

§ Strong telecom and technology knowledge

§ Experience in managing outsourcing contract, KPI’s and SLA’s preferably with telecom suppliers

Education

§ University degree preferably in a technical subject or any comparable work experience

§ ITIL 3 certification

§ CCNA, CCNP is a plus

Travel Requirement

Occasional (up to 20%)

Language

Proficiency

English

Expert

Any additional language is an advantage especially Spanish.

Competencies

Foundations

Developing

Mastering

Outstanding

Results Driven

       *

Customer Orientation

        *

Problem Solving & Analysis

       *

Embracing & adapting to change

        *         

Self-management & development

       *

Communication

        *

Teamwork

       *     

Relationship Management

        *

Behaviour associated with success

Strong team player

Ability to build pro-active, co-operative working relationships with customers, peers and key stakeholders based on respect and team work

Management level person with good ability to convince

Experience with and sensitivity for different cultures

Ability to act under strong pressure and to manage efficiently crisis situations

Able to evaluate information, identify key issues and formulate conclusions based on sound, practical judgment, experience and common sense

COMPANY OVERVIEW:

Adecco Group North America, through an impressive portfolio of staffing industry leading brands including Accounting Principals, Adecco General Staffing, Adia, Ajilon, Entegee, Lee Hecht Harrison, Modis, Paladin, Parker+Lynch, Pontoon, and Special Counsel is the world’s leading provider of Human Resources solutions.

We are the workforce experts delivering staffing and career service solutions to organizations and individuals across all industries. Collectively we harness the power of some of the greatest talent in the world. That talent and expertise allows us to do business globally and act locally with deep knowledge in niche areas.

Every day, we have more than 100,000 associates on assignment, 30,000 colleagues working internally to support more than 10,000 clients in the United States and Canada. Ensuring our business units are prepared to deliver outstanding service to our associates and clients, the Adecco Group North America team provides a strong infrastructure through our corporate and shared services teams.



Equal Opportunity Employer Minorities/Women/Veterans/Disabled

The Company will consider for employment qualified applicants with arrest and conviction records

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Wat houdt het in om deel uit te maken van de Adecco Group.

Al meer dan 50 jaar helpen we duizenden mensen met verschillende achtergronden en culturen te verbinden met de werkgelegenheid over de hele wereld. We bieden toonaangevende HR-diensten en -oplossingen, waardoor de wereld van het werk wordt gestimuleerd. Dit geeft onze klanten niet alleen een meer gepersonaliseerde ervaring, maar geeft onze collega's ook een gevoel van doelgerichtheid en waarde in het werk dat ze verrichten. Deel uitmaken van onze internationale organisatie betekent deel uitmaken van een community die elkaar stimuleert om het beste uit zichzelf te halen. Je doet werk wat het leven van onze medewerkers kan beïnvloeden. Je maakt deel uit van een gedreven en professioneel netwerk.

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