Project Specialist / Account Specialist

JOB DESCRIPTION

Design & Implementation

• Solicit thorough understanding of project requirements (both explicit and implied)
• Good understanding of projected costs to serve and target profitability margins for establishing project plan, resources (project team, actual and buffer) and timelines
• Appointment of project resource requirements and assignment of roles and responsibilities
• Alignment of processes with internal functional groups (Finance, APB) for facilitating payment and invoicing

Client Management

• Full spectrum of Account Management Human Resource Solutions (e.g. Employment Act Regulations, Market Situation, Salary Benchmark etc) to Client
• Ensure excellent client satisfaction (e.g. Onsite audits, mystery shopping programme)

·Participate in ongoing work streams for gathering requirements and specifications.

·Periodic operational reviews with key stakeholders.

·Managing invoicing process to ensure timely AR collections.

·Manage escalations and service recovery.

Candidate Sourcing

·Partner with recruitment team for identifying candidate channels and work plans.

·Screening and selection of candidates utilizing a structured approach.

• Manage interview process between clients and candidates.
• Offer Management

Associate Management

·Perform onboarding procedures including contract administration, coordinate induction / briefing / training, issue work tools

·Performance review and disciplinary matters

·Contract administration

·Execute associate retention and welfare activities

·Respond and manage associate queries pertaining to employment

·Roll call to ensure punctuality and attendance on weekends

Operations Management

·Main operational point of contact

·Monitor and ensure delivery of services to scope

·Manage out-of-scope requests and situations

·Rostering & buffer management based on part-timers’ availability

·On-site presence (scheduled / unscheduled) as and when appropriate

·Facilitate instant and accurate exchange and transfer of information with clients and associates

·Identify improvement and enhancement of work processes, policies and plans

·Create and maintain systematic documentation and records in compliance with company policies and legislative requirements. 

Candidate Requirements:

·Prior experience in retail operations or events are preferred.

·Fast paced and dynamic

·Able to communicate with people from all background and profiles.

·Favours working in a team environment.

·Flexibility in terms of working hours.

·Passion enjoys gratification and satisfaction of a successfully completed event.

·Resourceful and creative.

Posting date: 22-04-2024